Knowledge Base

Reset your password

To reset your password, click on your user profile (1) on the right-hand side of the screen and click anywhere in the red box (2):

Under the heading Profile Settings, to the right-hand side of this header you will see the Password Reset form. Enter your new password (1) and then confirm your password (2), click Update Profile once completed (3):

Reset another users password

To reset your password, click on your user profile (1) on the right-hand side of the screen and click Users (2):

On the left-hand side of the screen, click Users (1):

Select the user to change the password, simply left-click on the User:

Under the header Password Set/Reset, enter the users new password (1) and confirm their password (2), then click Update User (3):

Note: it is important that a users password is secret and only known to them, ask them to reset their password to one of their choosing once they are able to login.