Single Sign-On (SSO) via SAML 2.0

Purpose The following has been documented to advise how to enable Single Sign-On (SSO) using their Active Directory Federation Service (ADFS). Gearbox support single sign-on (SSO) logins through SAML 2.0. A SAML 2.0 identify provider can take many forms, one of which is using Active Directory Federation Services (ADFS) server. […]

Viewing Meter and Last Service Readings & Dates

Purpose The following instructions are to guide users on how to locate additional information for a vehicle. These steps are used commonly for the following circumstances: Finding a vehicle’s starting or max reading Viewing the last service interval readings Recalculating readings Viewing Meter Readings, Last Service Kms/Miles/Hours/Date Within a vehicle […]

Saving an email as a file

The purpose of this article is to instruct users on how to save an email as a file which can then later be used as an attachment to a new email. This process is helpful for email related issues when using Gearbox. Saving an email as a file on Outlook […]

PDF not opening in Google Chrome

Why aren’t my PDFs opening? At times with new releases and updates of Google Chrome causes the behavior of Gearbox PDF reports not to open in the current or new tabs. A new tab with a grey screen is sometimes displayed. Whilst our DEV team is working on accommodating the […]

Verizon Connect integration

The purpose of this knowledge base article is to guide users on how to turn on the Verizon Connect integration within their Gearbox system. The Verizon Connect integrations import uploads odometer and hour meter readings into your Gearbox system overnight. Prior to enabling the Verizon integration please speak to your […]

Clearing browser cookies

What are browser cookies? Browser cookies are small pieces of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Browser cookies keep the user information such as the username, interests, Password Remember Option. At times browser cookies become […]

Pinning/Star Notes

The Starred Notes feature was rolled out during our Nov/Dec 2019 Development Cycle. It allows users to Star or ‘pin’ a note against a work order. Users can get an overall view of all notes on the Starred Notes dashboard. You can Star a note for Services, Repairs, and Tyre […]

Importing MTData Utilisation Reports

The purpose of this guide is to guide users on how to import MTData Utilisation Reports manually if they are unable to configure scheduled imports from MTData into Gearbox. Within the Utilisation Report Gearbox will use the following column’s data: Column B: Vehicle – Used to determine vehicle ID Column […]

Uploading Registration Papers To Vehicles

Within Gearbox you can upload files and allocate them to assets, see steps below how to upload registration papers for a vehicle. Click on Vehicles option on the side navigation pane (1) and click on the vehicle you would like to update (2). Within the vehicle configuration page click on […]

Diary Pages

Under the Employee module of Gearbox you will have the option to add employee/driver Diary Pages into your system. To create a Diary Page record in Gearbox please see below. The full Employee module must be part of your subscription to add Diary Pages. Creating a Diary Page record Under […]